Terms of Service & Master Services Agreement

01. Agreement & Binding Acceptance

This Master Services Agreement ("Agreement") is entered into by and between Coldbrew Systems ("Company", "we", "us") and the individual or business entity subscribing to or purchasing our services ("Client", "you").

By completing a purchase via Stripe Checkout, checking the required terms acceptance box, or submitting data through our Client Data Portal, you agree to be bound by all terms, conditions, and operational policies set forth herein. If you are entering into this Agreement on behalf of a company, you represent that you have the legal authority to bind that entity.

02. Scope of Services & Service Availability

Coldbrew Systems provides unit economics software and margin tracking tools to help businesses locate and fix profit leaks. All services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of uninterrupted uptime or error-free infrastructure processing.

03. Fees, Billing, Pauses & Cancellation Policy

• Setup Fees: One-time infrastructure deployment and setup fees are billed immediately upon checkout to cover workspace provisioning.
• 28-Day Recurring Retainers: Monthly retainers are billed automatically via Stripe every 28 days (4-week billing cycle) in advance of service delivery.
• Trial Periods: Where applicable, initial trial periods begin on the date of checkout, and recurring billing commences automatically upon trial expiration.
• Cancellations & Pauses: To cancel or pause your subscription, submit a request on our Contact Us page before your next 28-day billing date. Canceling through payment processors or filing chargebacks without prior internal notice voids your grandfathered pricing tier and results in immediate account de-provisioning.
• Dispute Resolution & Chargebacks: Client agrees to contact Coldbrew Systems support to resolve billing issues prior to opening credit card disputes or chargebacks with financial institutions.
• Refunds: All fees paid—including setup fees, trial conversions, and recurring subscription payments—are strictly non-refundable upon processing. Cancellations prevent future renewals but do not entitle Client to pro-rated refunds.

04. Data Security, Privacy & Intellectual Property

Confidentiality & Security: We treat all uploaded financial, revenue, marketing, and cost datasets as strictly confidential. Data transmitted through the Client Data Portal is processed solely to perform unit economic diagnostic calculations for your business.

Intellectual Property: Coldbrew Systems retains full ownership of all proprietary analytical algorithms, diagnostic software code, calculation engine formulas, and report compilation templates. Clients retain full ownership of all raw data uploaded to their private workspace.

05. Limitation of Liability & Advisory Disclaimers

Diagnostic reports, audit benchmarks, variance matrices, and portal outputs represent point-in-time mathematical estimates based on client-provided data.

Execution & Operational Dependencies: All projected financial recoveries depend entirely on the accuracy of your uploaded datasets and your team’s internal operational execution. Coldbrew Systems provides analytical software and diagnostic reporting, but does not manage client internal operations or guarantee specific financial recoveries.

Non-Fiduciary Advice Disclaimer: Coldbrew Systems does not provide formal legal, tax, accounting, or fiduciary advisory services. Review notes and diagnostic briefs serve as decision-support tools only.

Liability Cap: Coldbrew Systems shall not be liable for indirect, incidental, or consequential damages (including lost profits or business interruption). Our total aggregate liability for direct claims shall not exceed the total recurring subscription fees paid by Client during the preceding three (3) months, strictly excluding one-time setup fees.

06. Support & Official Inquiries

For all billing questions, technical support, or contractual notices, please submit your request through our official communications portal: